One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
Sentiment: POSITIVE
We're very much in the people business in that there are two important groups you have to work with: customers and employees.
I think I've done a good job in the industry from the standpoint of employee morale and customer satisfaction, and as an innovative thinker in tech.
It is customers that decide if we succeed.
There are a lot of people who touch the customer.
I am providing a service that many people obviously value.
I'm an old-timer in the business from the sense that when you do something that you feel good about there might be another person out there who feels the same way, or a hundred or a couple million.
In terms of segments, I think we've done 1,200.
It's really important we stay in touch with our customers and try to, over time, have more packages and flexibility than perhaps we have historically offered. And that's part of that tension that is healthy that is going on in the marketplace.
We had hundreds of thousands of people all dedicated to doing the perfect job, and I think they did about as well as anyone could ever have expected.
I can count on one hand the number of people who wrote me a thank you letter after having an interview, and I gave almost all of them a job.