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We have a relationship with our customer, and that relationship translates into sales.

Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn't work.

Know how to effectively voice a complaint or make a claim at a retail store.

Treat your customers like lifetime partners.

When you know who your customers are, that can give you an edge on the competition.

It is customers that decide if we succeed.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Also a portion of my sales go directly to Greenpeace.

I like to think of sales as the ability to gracefully persuade, not manipulate, a person or persons into a win-win situation.