We need to take excellent care of our customers, and do so at a profit.
Sentiment: NEGATIVE
I think the only way to maintain profitability is to meet the needs of the customers.
Treat your customers like lifetime partners.
Customers are very demanding and well informed.
If we take care of the customers and associates and grow the business, Wall Street will be pleased.
For businesses to be successful, they need to constantly ask the question: 'How can we provide value to our customers?' At the end of the day, that is what matters.
Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
The purpose of a business is to create customers.
It is customers that decide if we succeed.
Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.
What you can do is ask: 'What is the value to the customer? What are they willing to pay for?' Then, deliver great products and services.
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