Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.
Sentiment: POSITIVE
When you know who your customers are, that can give you an edge on the competition.
When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.
The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.
It's so important to experience what your customers are experiencing and listen to their suggestions.
It ought to be self-evident common sense that service is important to sales. But it's not.
It is customers that decide if we succeed.
Customers don't just want to shop: they want to feel that the brand understands them.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
We have a relationship with our customer, and that relationship translates into sales.
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