Many people do think it's naive to improvise in front of paying customers. I'm not saying one way is better than another.
Sentiment: NEGATIVE
Customers are very demanding and well informed.
When you know who your customers are, that can give you an edge on the competition.
You can lull the paying customers as long as they get slapped.
Learning about and from your customers isn't always easy and requires a commitment to continual observation.
It is customers that decide if we succeed.
So I think instead of focusing on the competition, focus on the customer.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
You learn so much by having customers and figuring out what they want and keeping them satisfied.
I think that for people who are trying to make a difference, you have to start the company being naive. You wouldn't do it if you understood all the work. I work a lot. I wish it was easier.
We assumed the customers were smart and that they'll buy what they like, not what the ads tell them to buy.
No opposing quotes found.